Give your agent the Flag customer churn risk claw

Synthesizes the day's customer-related news into an external-view churn-risk score per account. Runs daily at 09:30 across customer news, WARN layoff signals, down-round funding signals, and leadership exits, labels the score explicitly as the public-signal read rather than a usage read, and flags accounts the CSM should reach out to proactively. A weekly summary shows which accounts crossed thresholds. Quiet runs send nothing.

Customer success Customer intelligence
  • Synthesizes news, WARN, down rounds, and exits into a per-account read
  • Labels the score as the external-view read, not product telemetry
  • Flags accounts that crossed a threshold for proactive outreach
  • Adds a weekly summary of threshold crossings