Give your agent the Track customer satisfaction scores claw

Reads CSAT survey replies as they land in mail each evening at 17:00 local and writes each to a ledger with the agent, the ticket, the score, and the verbatim comment. Once a week it surfaces patterns, agents trending up or down, topics that produce low scores, and comments naming a recurring issue, so the team has a coaching and roadmap read without a survey vendor dashboard. Quiet runs send nothing.

Support Customer intelligence
  • Logs every CSAT survey reply from mail with agent, ticket, score, and comment
  • Surfaces a weekly read of agents and topics trending up or down
  • Pulls verbatim comments that name a recurring issue
  • Works without a survey vendor dashboard