Give your agent the Catch FAQ drift claw

Compares the recurring support ticket clusters against the published FAQ every Wednesday at 10:00 and surfaces where the two have drifted apart. Flags FAQs that get asked anyway because the answer is stale, hard to find, or wrong, plus topics that have become FAQ-worthy but are not on the page yet, and drafts an updated answer for each so the docs team edits rather than starts blank. Quiet runs send nothing.

Support Content and docs
  • Compares recurring ticket clusters against the published FAQ each week
  • Flags stale, hard-to-find, or wrong answers that keep getting asked
  • Surfaces topics that have become FAQ-worthy but are not on the page
  • Drafts an updated answer for each so the docs team edits, not authors