Claws

Claws to get you started

Draft support template updates

  • Compares which templated responses are used for which topics each week
  • Flags templates heavily edited every send and topics with no template
  • Catches templates that no longer match the product surface
  • Drafts the proposed change so the team edits, not authors
Support Content and docs

Catch stale knowledge base articles

  • Cross-references KB articles against recent releases each week
  • Pinpoints stale screenshots, renamed UI labels, and changed API parameters
  • Surfaces the specific line to fix, not a generic this-is-old signal
  • Stays silent when nothing has gone stale
Support Content and docs

Catch FAQ drift

  • Compares recurring ticket clusters against the published FAQ each week
  • Flags stale, hard-to-find, or wrong answers that keep getting asked
  • Surfaces topics that have become FAQ-worthy but are not on the page
  • Drafts an updated answer for each so the docs team edits, not authors
Support Content and docs

Draft release notes

  • Reads the week's merged PRs from the public record or merged-PR mail
  • Groups changes by user impact and surfaces the why behind each
  • Writes in your prior changelog voice and never auto-publishes
  • Sends nothing on a week with no user-facing change
Product Content and docs

Catch stale docs

  • Compares your public docs against the live product each week
  • Flags outdated screenshots, deprecated API examples, and removed steps
  • Assigns a per-section staleness score the docs team can prioritize
  • Stays quiet until a section actually drifts
Product Content and docs

Archive spokesperson quotes

  • Archives every public quote attributed to each spokesperson with outlet and context
  • Surfaces contradictions across outlets
  • Flags quotes being lifted out of context elsewhere
  • Builds the substrate for media training and message consistency
PR Brand and reputation Content and docs

Catch stale runbooks

  • Cross-references your runbooks against recent incidents every week
  • Flags runbooks for migrated services and references to deprecated commands
  • Catches incidents resolved in ways the runbook does not document
  • Drafts the proposed update so you edit instead of rewrite
Operations Content and docs

Catch website copy drift

  • Snapshots your own marketing pages daily and diffs against the baseline
  • Surfaces CMS drift, data-generated content, and unannounced edits
  • Suppresses cosmetic and acknowledged changes
  • Shows prior text alongside new text for quick review
Marketing Content and docs

Find content gaps

  • Finds topics competitors cover that you have not addressed in twelve months
  • Cross-references competitor posts against your own published catalog
  • Surfaces real gaps rather than overlap that only looks like a gap
  • Suggests a differentiated angle the competition has not taken
Marketing Content and docs Competitive intelligence
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