Claws
Claws to get you started
Draft support template updates
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Compares which templated responses are used for which topics each week -
Flags templates heavily edited every send and topics with no template -
Catches templates that no longer match the product surface -
Drafts the proposed change so the team edits, not authors
Catch stale knowledge base articles
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Cross-references KB articles against recent releases each week -
Pinpoints stale screenshots, renamed UI labels, and changed API parameters -
Surfaces the specific line to fix, not a generic this-is-old signal -
Stays silent when nothing has gone stale
Catch FAQ drift
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Compares recurring ticket clusters against the published FAQ each week -
Flags stale, hard-to-find, or wrong answers that keep getting asked -
Surfaces topics that have become FAQ-worthy but are not on the page -
Drafts an updated answer for each so the docs team edits, not authors
Draft release notes
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Reads the week's merged PRs from the public record or merged-PR mail -
Groups changes by user impact and surfaces the why behind each -
Writes in your prior changelog voice and never auto-publishes -
Sends nothing on a week with no user-facing change
Catch stale docs
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Compares your public docs against the live product each week -
Flags outdated screenshots, deprecated API examples, and removed steps -
Assigns a per-section staleness score the docs team can prioritize -
Stays quiet until a section actually drifts
Archive spokesperson quotes
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Archives every public quote attributed to each spokesperson with outlet and context -
Surfaces contradictions across outlets -
Flags quotes being lifted out of context elsewhere -
Builds the substrate for media training and message consistency
Catch stale runbooks
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Cross-references your runbooks against recent incidents every week -
Flags runbooks for migrated services and references to deprecated commands -
Catches incidents resolved in ways the runbook does not document -
Drafts the proposed update so you edit instead of rewrite
Catch website copy drift
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Snapshots your own marketing pages daily and diffs against the baseline -
Surfaces CMS drift, data-generated content, and unannounced edits -
Suppresses cosmetic and acknowledged changes -
Shows prior text alongside new text for quick review
Find content gaps
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Finds topics competitors cover that you have not addressed in twelve months -
Cross-references competitor posts against your own published catalog -
Surfaces real gaps rather than overlap that only looks like a gap -
Suggests a differentiated angle the competition has not taken