Give your agent the Draft incident follow-ups claw

Reads the recent incident log each evening at 17:00 local and produces a per-customer follow-up brief for everyone an incident touched. Drafts an acknowledgement of the impact, the user-facing remediation, and any SLA credits that apply, then deprioritizes customers who already acknowledged it in-thread and escalates anyone who never got an update. The team reviews and sends; the agent sends nothing to customers. Quiet runs send nothing.

Support Monitoring and uptime Customer intelligence
  • Reads the incident log and builds a per-customer follow-up brief each evening
  • Drafts the impact acknowledgement, remediation, and any applicable SLA credit
  • Deprioritizes customers who already acknowledged it and escalates the un-updated
  • Sends nothing to customers; the team reviews and sends