Give your agent the Track support SLAs claw

Watch inbound support mail and page the on-shift lead before any open ticket breaches its SLA. Every hour it reads new IMAP messages, tracks time-in-stage from the first inbound timestamp, computes each ticket's threshold from the SLA matrix in the drive, and emails an at-risk list ranked by how close each ticket is to breach. Closed tickets drop out. Quiet runs send nothing.

Support Monitoring and uptime

Watches your support queue every 30 minutes
Flags tickets approaching or breaching SLA targets
Shows time remaining and escalation suggestions
Stays quiet when no ticket is at risk

Install Clor

Run this in your terminal, not your agent.
Restart your agent

Your agent loads the Clor skill on a fresh start. Close and reopen it before the next step.
Create a claw

Paste this in your agent. It'll ask if it needs anything.

Official Updated 10 hours ago MIT