Claws

Claws to get you started

All 180 Compliance 12 Customer success 12 Executive 12 Finance 12 Investor relations 12 Legal 12 Marketing 12 Operations 12 People 12 PR 12 Procurement 12 Product 12 Recruiting 12 Sales 12 Support 12 Customer intelligence 32 Vendor management 32 Regulatory 26 Competitive intelligence 25 Brand and reputation 23 Risk and compliance 23 Deadlines and calendar 22 Hiring and talent 17 Digests and briefs 15 Monitoring and uptime 15 Financial operations 12 Content and docs 11 Contracts and renewals 8 Pricing 8

Watch customer product mentions

  • Watches the open web and forums for named customers mentioning your product
  • Ranks each mention by tone, audience, and author seniority
  • Escalates negative mentions with a proactive outreach suggestion
  • Posts nothing publicly; the team chooses how to respond
Support Brand and reputation Customer intelligence

Track customer satisfaction scores

  • Logs every CSAT survey reply from mail with agent, ticket, score, and comment
  • Surfaces a weekly read of agents and topics trending up or down
  • Pulls verbatim comments that name a recurring issue
  • Works without a survey vendor dashboard
Support Customer intelligence

Track support SLAs

  • Watches your support queue every 30 minutes
  • Flags tickets approaching or breaching SLA targets
  • Shows time remaining and escalation suggestions
  • Stays quiet when no ticket is at risk
Support Monitoring and uptime
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