Claws
Claws to get you started
Cluster support tickets
-
Clusters the day's inbound support mail by underlying issue every morning -
Flags new bugs spreading across customers and release-driven spikes -
Attaches volume and tone to each cluster with a routing read -
Sends nothing on quiet days
Watch public product questions
-
Watches the product subreddit, Stack Overflow tag, and Hacker News every 4 hours -
Surfaces unanswered questions and questions carrying wrong answers -
Ranks by audience reach and your published position on the topic -
Never posts anything; the team chooses what to answer
Draft incident follow-ups
-
Reads the incident log and builds a per-customer follow-up brief each evening -
Drafts the impact acknowledgement, remediation, and any applicable SLA credit -
Deprioritizes customers who already acknowledged it and escalates the un-updated -
Sends nothing to customers; the team reviews and sends
Catch support escalations
-
Watches inbound threads hourly for the language that precedes an escalation -
Catches going-public, contract, and leadership-contact signals early -
Surfaces each the same hour with full context and customer tier -
Drops closed threads and stays silent on quiet hours
Watch customer product mentions
-
Watches the open web and forums for named customers mentioning your product -
Ranks each mention by tone, audience, and author seniority -
Escalates negative mentions with a proactive outreach suggestion -
Posts nothing publicly; the team chooses how to respond
Track customer satisfaction scores
-
Logs every CSAT survey reply from mail with agent, ticket, score, and comment -
Surfaces a weekly read of agents and topics trending up or down -
Pulls verbatim comments that name a recurring issue -
Works without a survey vendor dashboard
Catch sales trigger events
-
Watches press, job postings, changelog, and status page at every target account -
Scores each event against your outbound playbook in the drive -
Surfaces only events with a real conversation starter -
Sends nothing when nothing triggers
Digest territory news
-
Scans regional and industry news across your territory every weekday morning -
Weights named accounts heaviest, then your industry, then the regional backdrop -
Produces a digest you can scan before your first call -
Sends nothing when nothing in your territory matters
Find proposal requests and tenders
-
Sweeps SAM.gov, state procurement portals, and enterprise tender pages daily -
Checks each posting against your qualification rubric in the drive -
Skips postings you could not win and surfaces the rest with deadline and criteria -
Names the issuing officer on each surfaced posting