Claws

Claws to get you started

All 177 Compliance 12 Customer success 12 Executive 12 Finance 12 Investor relations 12 Legal 12 Marketing 12 Operations 12 People 11 PR 12 Procurement 12 Product 12 Recruiting 10 Sales 12 Support 12 Customer intelligence 32 Vendor management 32 Competitive intelligence 24 Brand and reputation 23 Regulatory 23 Risk and compliance 23 Deadlines and calendar 21 Digests and briefs 15 Hiring and talent 15 Monitoring and uptime 15 Financial operations 12 Content and docs 11 Contracts and renewals 8 Pricing 8

Track customer renewals

  • Pages at 120, 90, and 60 days out and the week of each renewal
  • Suggests an outreach posture weighted by recent news and support load
  • Drops renewals already confirmed in mail
  • Stays quiet between stage crossings so every page means something
Customer success Contracts and renewals Deadlines and calendar

Draft product updates per account

  • Calibrates each week's changelog to what every account actually uses
  • Excludes updates an account does not care about
  • Elevates updates an account has explicitly asked about
  • Briefs the CSM to forward, never emails the customer directly
Customer success Digests and briefs Content and docs

Track customer expansion signals

  • Watches hiring sprees, dependent launches, and funding for buying signals
  • Scores each signal against your expansion playbook
  • Delivers a one-paragraph briefing per ripe account
  • Surfaces only accounts that clear the playbook bar
Customer success Customer intelligence

Watch customer layoff filings

  • Watches state WARN layoff filings for your customer companies
  • Matches each filing to an account by name, alias, and legal entity
  • Gives headcount, location, and effective date before press picks it up
  • Pages only when a customer actually files
Customer success Customer intelligence

Watch customer mergers and acquisitions

  • Watches SEC filings, M&A press, and customer press pages daily
  • Pages the moment a customer acquisition or merger becomes public
  • Gives the deal structure with acquirer, valuation, and expected close
  • Pulls change-of-control clauses from your contract in the drive
Customer success Customer intelligence Contracts and renewals

Track customer contract obligations

  • Reads customer contracts and extracts the obligations you owe
  • Tracks QBRs, SLA reports, attestations, and co-marketing commitments
  • Reminds at a lead time calibrated to each obligation type
  • Carries the exact clause text you have to satisfy
Customer success Contracts and renewals Deadlines and calendar

Flag customer churn risk

  • Synthesizes news, WARN, down rounds, and exits into a per-account read
  • Labels the score as the external-view read, not product telemetry
  • Flags accounts that crossed a threshold for proactive outreach
  • Adds a weekly summary of threshold crossings
Customer success Customer intelligence

Track customer tier changes

  • Recomputes an external-signal tier per customer every week
  • Reads hiring volume, press cadence, product velocity, and funding
  • Surfaces only accounts whose tier moved up or down materially
  • Presents the tier as a complement to your internal segmentation
Customer success Customer intelligence

Watch customer account news

  • Sweeps each customer's blog, press, and the open web every morning
  • Ranks items by customer-success relevance, not raw volume
  • Attaches a one-line outreach touch to every surfaced event
  • Sends nothing when there is nothing worth a reach-out
Customer success Customer intelligence
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